Policy and cookies

Privacy Policy

We want you to have insight into and feel secure in our processing of your personal data. This privacy policy explains how we use and collect personal information. If you have any questions, you are welcome to contact us via our contact page.

1. Collection of information

We collect information from you when you:

  • Register an account on our website or log in to your account.
  • Make a purchase at www.sattwaherbs.com/en or place an order by email or phone.
  • Sign up for newsletters at any of our events or on our website www.sattwaherbs.com/en.
  • Sign up for Ayurvedic advice or help in choosing herbs.
  • Participates in a competition at an event or on social media.

The information collected may include your name, e-mail address, telephone number, payment information, address and what you choose to share before a consultation.

When you use our website www.sattwaherbs.com/en, we automatically receive and save information from your computer and browser, including your IP address, software and hardware information and the requested page.

2. Use of information

The information we collect from you can be used to:

  • Provide goods and services that you ordered from us.
  • Improve our website.
  • Administer and follow up on your purchase in our web shop.
  • Send you information about news and offers from us at Sattwa Herbs.
  • Administer a contest, offer or survey.

3. E-commerce security

We are the only ones who own the information collected on this website. Your personally identifiable information will not be sold, exchanged, transferred or shared with any other company, for any purpose, without your consent, except when required to fulfill a request and/or transfer, e.g. to send an order.

4. Disclosure to third parties

The information we collect about you is only processed by Sattwa Herbs and by our personal data assistants. Personal data assistants are companies that process information on our behalf and according to our instructions. These are companies that provide services (such as mailings and customer registers) that we need to run our business.

We do not sell, trade, or otherwise transfer personally identifiable information to third parties. This does not include trusted third parties who help us run our website or our business, with the requirement that those parties agree to keep the information confidential.

We believe it is necessary to share information for the purpose of investigating, preventing or taking action against illegal activities, suspected fraud, situations that pose a potential risk to a person's physical security, breaches of our Terms of Use or other occasions required by law.

5. Information protection

We take a variety of security measures to protect your personal information. We use advanced encryption methods to protect sensitive data transmitted over the Internet. Only employees who are performing a specific job (eg invoicing or customer service) will have access to personally identifiable information. The computers/servers used to store personally identifiable information are stored in a secure environment.

Do we use cookies?

Yes. Our cookies improve access to our website and identify returning visitors. In addition, our cookies improve the user experience by tracking and customizing the user's interests. Our use of cookies is not linked at all to personally identifiable information on our website.

6. This long we save your information

We save your information for as long as we need to be able to fulfill our obligations to you and meet legal requirements for accounting etc. or until you ask us to remove them, which you have the right to do. In that case, you are welcome to contact us via the contact information on our website. For example, we save information we receive from you prior to a consultation until you notify us that you no longer want consultation and ask us to delete the information.

7. Unsubscribe

We use the e-mail address you provide us with to send information and updates regarding your order. We also use your email address to send individual newsletters, related product information, etc. If you no longer wish to receive such messages, you will find information on how to unsubscribe at the end of each e-mail message.

8. Consent

By using our website, you agree to our privacy policy.

9. Updates

Sattwa Herbs makes regular updates to this policy. New versions will take effect when they are made available on the website and we will notify you by email if we make significant changes.

Cookies

According to the Swedish Electronic Communications Act that came into force on 25 July 2003, visitors to a website shall be informed about the use of so-called cookies, and have the option to prevent them from being used.

A cookie is a small text file (usually smaller than 1 kB) that is saved in your computer and stores information. Cookies are used to improve the website for the user, among other purposes.

Our website uses the friendly version of cookies, so-called session cookies. When you are browsing a web page, session cookies are sent between your computer and our server to enable them to exchange information. This might, for example, be what you have added to your shopping cart, or whether you are logged into My pages.

We do not save any personal data via session cookies. Session cookies are not stored permanently on your computer, instead they disappear when you close your browser.

There are safety settings on most browsers that can de-activate session cookies. Usually you can also remove any session cookies that have already been saved.

If you choose not to accept session cookies on our website, the website will not function satisfactorily.

When visiting our website, your IP address is automatically registered to measure the visit frequency.

Contact Starweb at www.starweb.se for further information about session cookies in the webshop.

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