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Terms and conditions
Governing laws for private persons are The Distance Selling Act (”Distansavtalslagen”) (see below concerning right of withdrawal) and the Consumer Sales of Goods Act (“Konsumentköplagen”), which have got strict provisions, meaning that these are ruling over whatever a private person may have agreed upon. Governing law for companies, including sole proprietorship, is the Sales of Goods Act (“Köplagen”), which is dispositive, meaning that agreements between enterprises apply primarily over the law.
If any or one of the provisions contained in these purchasing conditions should be declared invalid under Swedish or EU law, the validity of the remaining provisions contained herein shall not in any way be affected, but the invalid provision be replaced by equivalent legal text.
If you have added items to the carts without completing the purchase, we will send you an e-mail with a checklist showing the products which you placed in the cart, provided you:
- are a subscriber to our newsletter,
- or are a registered customer,
- or otherwise have informed us about your email address.
This is an extra customer service in order to make it as easy as possible for you to place your order if you wish. You may recreate your cart with its items at any time, or let be. Observe that you need not act in any way if you do not wish to complete the order.
The price and availability of the products are based on the time when you put the products in the cart. We reserve the right to slightly modify prices in case the dates of various campaigns have expired.
If you are below the age of 18, you will need your guardian´s consent. Such consent can be submitted by a parent by sending his/her explicit permission to us by e-mail. All false orders till be tracked and reported to the police, and in case we suffer economic or other damages, we shall claim indemnity.
Payment and delivery
Once you have placed items in the shopping cart and go to checkout, the applicable payment method will be shown as well as whether or not VAT is included, and the VAT-rate applying when relevant.
All goods are sent with the Swedish mailing company PostNord as a small package and will be delivered to your mailbox. Our normal delivery times are 2-7 working days within Sweden. For EU and Great Britain, Norway, Iceland, Switzerland and Liechtenstein 7-14 working days, depending on PostNord's delivery times. We usually send your goods the same day or the day after we receive your order.
In Sweden, we have free shipping on orders over 400 SEK. Under 400 SEK, postage costs 59 SEK. The sums include VAT.
For EU (except Sweden), we have free shipping on orders over € 50. Under € 50, postage costs € 8. The sums include VAT.
In Great Britain we have free shipping on orders over £ 38. Under £ 38, postage costs £ 6. The sums are exclusive of VAT.
For Norway, Iceland, Switzerland and Liechtenstein, we have free shipping on orders over € 45. Under € 45, postage costs € 7. The sums exclusive of VAT.
Products in our web-shop may be marked with delivery indication. We shall have the right to delete non-deliverable products from your order and to reduce the price accordingly. If you wish to place an order for an equivalent product, it will be treated as a new order. It is possible to cancel an order until the point of time when it has been executed, i.e. when invoice or freight documents have been created. Delivery in part will be done only at your request and will result in further freight charges on your behalf.
The applicable delivery method will be seen in the check-out when you place the order. It is your responsibility to make sure that the address which you specified at the time of order is correct.
We offer several different payment options via:>
With Paypal, you can also pay with a debit card/credit card.
- Pay directly (Card payment and bank transfer)
- Pay later (Payment by invoice)
- Divide (Monthly installment)
Klarna is only available in Sweden, Denmark, Norway, Finland, Germany, The Netherlands, Austria, Great Britain.
You can only use one discount code at a time when you shop in our web shop.
It is your responsibility to bail out the package at the delivery point within the time stated on the notice. If you are not able to receive the package on delivery or do not pick up your package at the delivery point, it will be sent back to us, and we may then charge you a reasonable fee for shipping and administrative costs. If this fee is not paid, it will be sent to debt collection.
Modifying an order
You may modify your order of items in stock until the moment when the order has been executed. If the modification is approved, any price differences will be regulated according to the price, applicable at the time of change. Private persons have the right of withdrawal according to what is said under the heading “Right of Withdrawal”.
A cancellation will not be valid until you have received a confirmation hereof from us. You may cancel your order without any cost for you until the moment when the order has been executed. After this date, companies must accept delivery. Private persons have the right of withdrawal (see under the heading “Right of withdrawal”). Companies that cancel an order of a specially manufactured product must pay compensation for costs which have incurred before the cancellation and for loss of profit.
Right of withdrawal
Private persons have a 14 day right of withdrawal according to the Distance Selling Act. The right of withdrawal does not exist for:
- A product that has been manufactured according to your instructions or that has otherwise been given a clear personal touch, for example our Personal herbal blends.
- A product that cannot be returned due to health or hygiene reasons if the seal has been broken, for example, herbs.
You may examine the goods in the same way as in a physical store but if the product has been used or handled incautiously so that it no longer can be sold as a new product, you are liable for compensating the web shop for the decrease in value of the product.
Please note that you can not cancel the purchase of a product with a broken seal/technical seal.
Please note that by law you must pay for the return shipping costs.
The withdrawal period starts the day you received the product. If you ordered multiple products or the product you ordered will be delivered in parts, the withdrawal period starts when you have received the last product or the last part of the product. When using the right of withdrawal, the product must be returned unused, undamaged, and with unbroken box/seal/technical sealing.
If you wish to use the right of withdrawal, follow the instructions under “Customer Service”. You will without delay receive a confirmation that we have received your message, and after that, we will determine whether or not you meet the conditions required for using the right of withdrawal. You will then receive a reply by e-mail from us, in the given case with information on how to return the goods.
Upon receipt of the returned goods, the purchase price will be refunded to you within 14 days from the day we received the notice of withdrawal.
Purchase of online courses
When purchasing online courses from Sattwa Herbs, you will receive an automatic order confirmation to the email address you provided when paying. You will then have immediate access to the course, and then it is no longer possible to cancel your purchase. The course is available for at least six months after receipt of the order confirmation.
Purchase of Individual coaching programs
When purchasing an Individual coaching program from Sattwa Herbs, you will receive an automatic order confirmation to the email address you entered when paying. You then have a 14-day right of withdrawal, but your right of withdrawal expires the same day you have your first consultation with Sara in your coaching program. You need to complete all your consultations within 15 months from the day you started the first consultation in your coaching program.
Complaints and redemption in certain cases
If you, being a private person, have received a damaged product or if we sent the wrong item, you must complain about the goods promptly and at the latest within two months from the date, you discovered or ought to have discovered the fault. Private persons have 3 years at most to make a complaint depending on the nature of the product and existence of a warranty.
If you, who run a company, have received a damaged or wrongly delivered product, you must complain immediately after you received the goods.
The following applies to both private persons and businesses: a damaged or wrongly sent product must be returned in the same packaging and with the same transportation company as when it was received, along with a detailed description of the fault.
Complaints should then be done by following the instructions under Complaint and return.
If we are not able to send a new product to you within a reasonable time, you will get a reimbursement of the return freight charge together with the amount you have paid for the damaged or wrongly delivered product.
Compatibility problems often occur between different products, and we, therefore, recommend that you find out as much as possible before you place an order, to avoid unnecessary costs.
We shall not be responsible for misprints or errors in information or specifications of goods and services which occur in our range of products.
Both parties shall be relieved from satisfying this agreement, if its fulfillment is precluded, or essentially disabled by circumstances beyond their control or circumstances which could not reasonably be foreseen. The following and similar circumstances shall constitute reasons for relief, provided they hinder or aggravate fulfillment of the agreement: fire disaster, war, mobilization, requisition, confiscation, currency restrictions, common scarceness of goods, deficit in means of transportation, strike, lock-out, power outages, deficits in driving means, and errors or delays caused by sub-contractor because of circumstance, mentioned in this paragraph, or other circumstance, which the parties could not possibly control, which either prevents or aggravates the parties’ fulfillment in such a manner that it could not be done other than to an unreasonably high cost.
The National Board for Consumer Complaints (ARN) provides free proceedings for private persons in case of a dispute. It is our policy to follow the recommendations given by ARN.
A dispute between companies will be settled in district court.